Windshield Zone privacy policies

How we handle your information

Last updated: September 18, 2026

Information we collect

When you request a quote or service, we may collect your name, telephone number, service ZIP code, vehicle year, make and model, optional vehicle identification number (VIN), glass type, appointment preferences and any details you choose to provide. We may also receive basic technical information such as browser type, device type, pages visited, referral information, IP address and website interactions.

Location information

If you choose “Use my current location,” your browser or device may ask for permission to share location information so the website can identify a nearby ZIP code. This feature is optional. You can decline and enter a ZIP code manually, and you can manage location permission in your browser or device settings.

How we use information

• Prepare and respond to quote and service requests.
• Confirm glass availability, pricing, scheduling and service-area coverage.
• Contact you about a request, appointment or customer-service matter.
• Operate, analyze, secure and improve our website and services.
• Detect fraud, maintain records and comply with legal obligations.

Text messages and calls

If you provide a telephone number and submit a service request, we may call or text you only about your quote, vehicle, appointment, requested service or related customer support. Windshield Zone does not use this consent to send promotional text messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help.

When information may be shared

We may disclose relevant information to technicians, auto-glass suppliers, scheduling and communications providers, website hosting, analytics and advertising providers, payment providers, and other vendors that help complete your request or operate our business. We may also disclose information when required by law, to protect safety or rights, or as part of a business transaction. We do not knowingly sell personal information for monetary payment. Certain analytics or advertising disclosures may be treated as a sale, sharing or targeted advertising under some state laws; eligible residents may opt out as described below.

Cookies and analytics

Our website uses cookies, tags and similar technologies to operate features, measure website activity, understand advertising and conversion performance, prevent fraud and improve the customer experience. These technologies may provide advertising or analytics partners with device identifiers, IP address, browser information, referring pages and website interactions. You may block or delete cookies through your browser and may request to opt out of applicable sale, sharing or targeted advertising through our Consumer Rights page.

Data retention and security

We retain information for as long as reasonably needed for the purposes described above, including service, recordkeeping, fraud prevention and legal requirements. We use reasonable administrative, technical and physical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may revise this policy when our services, practices or legal obligations change. The “Last updated” date identifies the current version.

California privacy disclosures

Last updated: September 18, 2026

This section supplements our Online Privacy Policy for California residents. Depending on how you interact with us and subject to legal exceptions, California law may provide additional rights concerning personal information.

Categories of information

In the preceding 12 months, we may have collected identifiers and contact details; customer records; vehicle and service-request information; commercial information; internet or electronic activity; approximate location based on ZIP code or device settings; communications; and inferences used to support or improve service.

Purposes and sources

We collect information directly from you, automatically from your use of our website, and from service providers or business partners. We use it to provide quotes and service, communicate with you, operate and protect our systems, measure website and advertising performance, improve service and meet legal requirements.

Disclosure of information

We may disclose the categories described above to technicians, suppliers and business-service providers for operational purposes. We do not knowingly sell personal information for money. Some advertising or analytics activity may be treated as “sharing” or targeted advertising under certain state laws; you may request to opt out where applicable.

Sensitive personal information

We do not use sensitive personal information to infer characteristics about you. Please avoid submitting unnecessary sensitive information in free-text fields.

Your privacy choices and requests

Rights vary by state and are subject to verification and legal exceptions.

How to submit a request

Call or text us at 888-991-8081. State that you are making a privacy request and identify the right you wish to exercise. Provide only the information reasonably needed for us to locate and verify the relevant records.

Verification and authorized agents

We may need to confirm your identity and match your request to our records before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification with you.

Appeals

If applicable law gives you a right to appeal a denied privacy request, contact us using the same number and state that you are appealing the prior decision.